Refund policy

► INTRODUCTION

Our standard return policy lasts for 14 days from the date you receive your package. If more than 14 days have passed since your delivery, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. We accept return/exchange for both defective and non-defective items.

Perishable products such as gift cards cannot be returned.
To complete your return, we need a receipt or proof of purchase.

There are certain situations where only partial refunds are given: (if applicable)
Any item that is not in its original condition or intentionally damaged
Any item returned more than 14 days after delivery - Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your request is approved, your refund will be processed and automatically credited to your credit card or original payment method.

Late or Missing Refunds (if applicable)

If you have not yet received a refund, please check your bank account first. It may take some time for your refund to be officially posted (4-7 days). If you have not received your refund within 2 weeks, please contact us at [email protected]

► EXCHANGES: (if applicable)

We replace both defective and non-defective items. If you need to exchange for the same item, please email us at [email protected] or contact us by a WhatsApp or Webchat bubbles located on the right-hand corner of the web page screen.

► RETURN: (if applicable)

To return your product, you must contact us by email at [email protected] or contact us by a WhatsApp or Webchat bubbles located on the right-hand corner of the web page screen.

You are responsible for the shipping cost to return your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Learn more about our shipping and refund policy.

► INTRODUCTION
Our standard return policy allows for a 14-day return period starting from the date we receive your package. Unfortunately, we cannot offer a refund or exchange if more than 14 days have elapsed since your delivery.

To qualify for a return, the item must be unused and in the same condition as it was received. Additionally, it must be returned in its original packaging and must be in a defective or damaged condition, not simply the wrong size.

Please note that perishable products, such as gift cards, cannot be returned. To complete your return, we require a receipt or proof of purchase.

Partial refunds may be granted in certain situations, such as if the item is returned in a condition other than its original state or if it is returned more than 14 days after delivery.

Refunds (if applicable)
Upon receiving and inspecting your returned item, we will notify you via email whether your refund has been approved or rejected.

If approved, the refund will be automatically credited to your original payment method or credit card.

Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account first, as it may take several days to be posted. If you still have not received your refund after two weeks, please contact us at [email protected]

► EXCHANGES: (if applicable)
We replace both defective and non-defective items. If you need to exchange for the same item, please email us at [email protected] or contact us by a WhatsApp or Webchat bubbles located on the right-hand corner of the web page screen.

► RETURNS: (if applicable)
To return an item, please contact us by clicking here. You are responsible for the cost of return shipping.

Delivery times for exchanged products may vary depending on your location.

Contact us to learn more about our shipping and refund policies.